Civiq.plus is organised as domain services around a shared geographic twin. Each module writes back into the twin, so the picture stays current no matter which team is working.
Core
Every record references a geographic unit, so aggregation follows a configurable parent-child tree from country down to the smallest operational unit.
The default landing experience: a live map, the selected scope, core indicators, alerts, top issues and recommendations — every one of them drillable to source evidence.
Answers what people are discussing, which issues matter, which narratives are accelerating, where the change is located and how reliable the signal is.
All feedback enters one intake. Individual items stay traceable while duplicates cluster into a single issue for operational resolution.
Track performance against commitments, find where delivery slows down, and see whether resolution actually holds over time.
Supports non-communication corrective actions: service escalation, field verification, local meetings and administrative follow-up. Communication describes verified action rather than substituting for it.
Operations
Connects an issue or leadership priority to evidence, the intended action, proof points, target geographies, content and measurement.
The execution engine for ground, digital, community and media activity. Every programme links to an objective, a geography, approved content and measurable success criteria.
Route planning, stop operations, feedback desks, commitment capture and before/after measurement for structured community engagement.
Each local unit maintains a registered network of workers, volunteers and community groups — both an execution layer and an aggregate intelligence layer.
A platform-owned communication layer where tasks, approvals, location, feedback and programmes are first-class structured objects rather than loose chat.
The field operating system: simple actions, regional languages, low-bandwidth operation and voice-first reporting.
Intelligence
Agents are centrally registered, permissioned, versioned and auditable. They do not publish high-impact material unless an explicit policy allows it.
Unifies digital, news, broadcast, print and creator coverage into one narrative measurement layer with a temporal graph.
Surveys calibrate noisier digital and community signals. Every result carries sample design, response mode, field dates, weighting and a representativeness label.
Distinguishes correlation from a supported causal claim. Every impact statement exposes method, baseline, comparison period, confidence and known confounders.
Twin state vector
Exact metrics are configurable per deployment. These dimensions form the canonical state each unit maintains, alongside periodic snapshots for historical comparison.
| Dimension | Representative fields |
|---|---|
| Mood | Overall score, 7-day and 30-day trend, volatility, confidence |
| Service perception | Trust, responsiveness, accessibility, delivery perception |
| Issue state | Top issues, salience, trend, severity, unresolved clusters |
| Narrative state | Dominant narratives, velocity, polarity, propagation risk |
| Programme state | Active programmes, exposure, execution, outcome indicators |
| Feedback state | Volume, categories, SLA status, resolution rate, recurrence |
| Organisation state | Active field workers, task completion, community coverage |
| Media state | Coverage, tone, topic association, cross-media pickup |
| Data quality | Freshness, survey coverage, field coverage, source diversity, confidence |
See how Civiq.plus can help your teams make better decisions, faster.
