Civiq.plus is designed to sit alongside existing departmental systems rather than replace them. Domain services publish events, expose scoped APIs and accept inbound connectors under explicit consent and rate policy.
Patterns
Canonical REST domains for geography, twin state, feedback, issues, programmes, communities, surveys, media and agents — scoped by tenant, role and geography on every call.
Every domain service publishes to a durable event stream. Subscribe to the topics you need rather than polling for changes.
Push notifications into your existing systems when an SLA breaches, an alert fires or an issue changes hands.
Load historical records and reference geography, and export permitted data for your own warehouse or analysis stack.
Categories
Specific vendors vary by deployment. These are the categories the platform is built to interoperate with, and what typically flows across the boundary.
| Category | Typical systems | What flows |
|---|---|---|
| Service delivery systems | Grievance portals, ticketing systems, works-management and departmental case systems | Two-way sync of issue status and evidence |
| Contact centres | CATI platforms, IVR, call recording and disposition systems | Inbound feedback capture and survey administration |
| Messaging channels | SMS/RCS gateways and permitted messaging platform APIs | Outbound routing under consent and platform policy |
| Survey & research | Field survey tools, panel providers, weighting and analysis stacks | Sample design and representativeness metadata |
| Geospatial | PostGIS stores, boundary datasets, mapping and tiling services | Geographic hierarchy and geometry |
| Identity | SAML and OIDC providers, directory services, MFA | Single sign-on for control-room users |
| Data & BI | Warehouses, lakehouses and BI tools | Read-only analytical extracts |
| Observability | OpenTelemetry-compatible tracing, metrics and log stacks | Traces correlated with audit records |
Rules
Outbound communication respects an opt-out registry and the consent context captured when the record was created. A connector cannot widen the permission granted at intake.
External messaging and media capabilities are implemented through official APIs and permissions. The native application remains the system-owned communication layer.
Connectors carry rate limits and backpressure so an upstream outage degrades one channel rather than the command centre.
Imported records keep their source, ingest time and transformation lineage, so a confidence score can account for how the data arrived.
Send us your current systems and we will map the integration path with you.
