Priced by deployment, not by headcount.
Civiq.plus is licensed against the scope of the deployment — geographic depth, connected departments and channel volume — so that capturing more citizen feedback never costs a team more money.
Department
One department or a single district programme
Annual licence
- Up to 3 geographic levels
- Unified feedback intake and issue clustering
- Service delivery dashboards and alerts
- Field mobile app for up to 500 users
- Standard survey and QR feedback modes
- SSO, role-based access and audit log
- Business-hours support
State
State-scale programmes and multi-district operations
Annual contract
- Full eight-level geographic hierarchy
- State HQ control room and constituency rooms
- Public opinion and narrative intelligence
- AI agent registry with approval gates
- Impact measurement and attribution studies
- Native messaging, calling and conferencing
- Unlimited field users
- Priority support with named success manager
National
National command centres and federated deployments
Multi-year agreement
- Everything in State, federated across regions
- Cross-region comparison and rankings
- Configurable data residency by region
- Private cloud or on-premise deployment
- Custom integrations and connectors
- Dedicated environment and DR testing
- 24×7 support with defined response SLA
Every deployment is quoted after a scoping review, in writing. Talk to us and we will size it against your actual hierarchy, channels and residency requirements.
Questions
What people ask before scoping
Why is there no published price list?
Deployments differ enormously in geographic depth, number of connected departments, field workforce size, survey volume and residency requirements. A published per-seat figure would be misleading for most of the organisations we work with, so we scope against your actual hierarchy and channels and quote in writing.
What drives the scope of a deployment?
Four things, roughly in order: the depth of the geographic hierarchy you need, the volume of inbound signals and survey work, the size of the field workforce using the mobile app, and whether you require a dedicated or on-premise environment.
Is there a pilot option?
Yes. Most deployments begin with a bounded pilot in one or two districts covering feedback intake, issue clustering and service delivery dashboards, before extending the hierarchy and adding intelligence modules.
Can data stay within the country?
Yes. Regional data residency is configurable, and private-cloud or on-premise deployment is available on the National tier. See the security page for the full control set.
Do you charge per citizen record?
No. Licensing is never tied to the volume of citizen records, because that would create an incentive to capture less feedback than a community actually generates.
What is included in support?
All tiers include platform updates, security patching and access to documentation. State and National tiers add a named success manager, implementation support and defined response SLAs.
Let's scope your deployment.
Tell us your geographic depth and connected departments, and we will come back with a written estimate.