Practice
An issue is not resolved because you clicked resolved
Closure rates are the easiest civic metric to improve and the least meaningful. What it takes to make resolution mean something.
7 min readResources · Blog
Notes on civic intelligence.
Working notes on measurement method, service delivery practice and the architecture behind the platform. We write these mostly to force ourselves to defend decisions in public.
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More from the team
Architecture
Open the geography first
Most civic data problems are not analysis problems. They are the consequence of five departments describing the same place in five incompatible ways.
5 min readMethod
What AI should and should not do in a command centre
Agents are excellent at clustering, summarising and noticing. They should not be the last decision before something reaches the public.
6 min readPractice
Reach is not impact, and the gap is where credibility goes
Eight measurement levels, and why reporting at the wrong one is the most common way a civic programme loses its funder.
5 min readDesign
Designing for the control room wall
A dashboard read at two metres for eight hours is a different design problem from one read at fifty centimetres for ninety seconds.
4 min read
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