Public Sentiment Overview
View All82%
Overall
Positive Sentiment
- Very Positive42%
- Positive36%
- Neutral10%
- Negative5%
- Very Negative3%
Solutions · Conferencing
A townhall that leaves a record behind.
Leader-to-cadre communication usually evaporates the moment the call ends. Civiq.plus runs sessions on your own media server and keeps what they produced: the questions that went unanswered, who actually attended, the poll the room voted in, and a recording that has already transcribed itself.
Live operations
A console for the session while it is running
During a live session the host sees the room as it behaves: participants joining, the question queue building, the poll filling in, and the join curve rising. Moderation happens in the same place, so an unanswered question becomes a follow-up task rather than a note in somebody's book.
- Elapsed time, participants and unique people at a glance
- Answer or dismiss questions without leaving the console
- Poll results as the room votes
- Open questions become the session's follow-up list
Citizen Feedback Trends
View All- Service Satisfaction82%↑ 8%
- Infrastructure68%↑ 5%
- Cleanliness61%↑ 4%
- Safety & Security74%↑ 6%
- Transparency79%↑ 7%
Service Delivery Monitoring
View All78%
Overall
Service Index
- On-Time Delivery81%
- Quality of Service76%
- Resolution Rate74%
- Citizen Reach79%
Capabilities
What the conferencing module provides
Self-hosted media
Sessions run on your own SFU rather than a third-party meeting service, so a townhall with citizens is not routed through somebody else's platform.
Moderated Q&A
The room raises questions and upvotes them, so what surfaces is what people actually want answered. The host works the queue live and the archive becomes follow-up.
Live polls
One person, one vote, enforced server-side. Results are visible as the room answers rather than collected afterwards.
Attendance analytics
Joins over time, unique people and average time in room — reach that flows back into the twin as an event rather than a screenshot.
Recordings that transcribe themselves
A finished recording becomes a media asset and is transcribed within minutes, making the session searchable instead of archived and forgotten.
Language channels
Room audio in the working language today, with additional live translation channels arriving on the GPU tier.
Session modes
Six kinds of call, with different rules
A townhall is not a team meeting. The mode decides who may speak, and that is enforced by the join token rather than by asking people to stay muted.
| Mode | How it behaves |
|---|---|
| Townhall | One to many. Everyone except the host joins listen-only, enforced by the token |
| Interactive | A group meeting where everyone can be seen and heard |
| Training | A cadre skilling session, recorded for the people who could not attend |
| Review | A performance conversation with a named agenda |
| Emergency | A rapid-response call that reaches the chain of command at once |
| Hybrid | A stage plus an audience — panellists speak, the room listens and asks |
Afterwards
What a session leaves behind
| Artefact | What happens to it |
|---|---|
| Recording | Registered as a media asset with provenance, not a file on somebody's drive |
| Transcript | Produced automatically once the recording finishes |
| Questions | The open queue survives the call as the session's follow-up list |
| Attendance | Who joined, for how long, and from where — as an event in the twin |
| Clips | Cut in Content Studio from the recording, without re-uploading it |
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