Public Sentiment Overview
View All82%
Overall
Positive Sentiment
- Very Positive42%
- Positive36%
- Neutral10%
- Negative5%
- Very Negative3%
Solutions · Instant Messaging
One app for the whole chain of command.
Field teams already coordinate on consumer messaging apps, where nothing is retained, nothing is auditable and a task is a sentence somebody has to remember. Civiq.plus gives the same immediacy — voice, video and text — with structured messages, acknowledged announcements and retention your organisation sets.
Why it is inside the platform
The conversation and the record are the same thing
When coordination happens outside the system, the platform only ever sees the aftermath. Keeping messaging inside means a task card raised in a ward group is the same row the resolution report counts, and a briefing sent to 400 karyakartas produces evidence of who actually saw it.
- Tasks raised in chat appear in the issue module
- Announcements produce acknowledgements, not assumptions
- Channels carry the geography they belong to
- Retention and consent are the organisation's, not an app vendor's
Citizen Feedback Trends
View All- Service Satisfaction82%↑ 8%
- Infrastructure68%↑ 5%
- Cleanliness61%↑ 4%
- Safety & Security74%↑ 6%
- Transparency79%↑ 7%
Service Delivery Monitoring
View All78%
Overall
Service Index
- On-Time Delivery81%
- Quality of Service76%
- Resolution Rate74%
- Citizen Reach79%
Capabilities
What the messaging module provides
Voice, video and text together
Calls run on the same self-hosted media server as conferencing, so a chat becomes a call without moving people to another product.
Structured messages, not just text
Task cards, polls and approvals are first-class objects. A task raised in a chat is the same record the issue module reports on.
Acknowledgement, not read receipts
A priority announcement records a person, a time and a place. That is evidence a message landed; a client-side tick is not.
Bound to geography
Channels attach to a ward, mandal or constituency, so the conversation about a place is findable from the place.
Retention set per chat type
Direct messages, operations channels and broadcasts can each carry their own retention window rather than one blunt policy.
Consent recorded at joining
What members agreed to is stored on the community, and outbound messaging is bounded by it — a connector cannot widen what was granted.
Message types
More than text in a bubble
A message that carries structure can be reported on. These types exist so coordination does not have to be re-entered somewhere else to become data.
| Type | What it carries |
|---|---|
| Text | Ordinary conversation, in the language the team actually uses |
| Task card | An assignment with an owner and a state, queryable beside the issue it refers to |
| Poll | A quick decision from a group, counted once per person |
| Approval | A request that waits for a named approver before anything proceeds |
| Announcement | Priority broadcast that requires acknowledgement, not just delivery |
| Location | A place, attached to the work rather than described in prose |
Channels
The four kinds of conversation
| Channel | Used for |
|---|---|
| Direct | One to one, retained under the tenant's direct-message policy |
| Group | A working team, usually bound to a ward, mandal or constituency |
| Broadcast | One to many, for announcements that need reach and receipts |
| Operations | The channel a live incident or campaign runs in |
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